Freshsales
An affordable CRM from Freshworks with phone, email and chat built in.
What Freshsales does
Freshsales is the CRM from Freshworks. It combines contact and deal tracking with built-in phone, email and chat, so a sales team can talk to customers without leaving the tool.
It is one of the lower-priced options from a large vendor. The entry plan is cheap, and moving up adds scoring, sequences, territory management and finally forecasting and audit logs.
New sign-ups get a 21-day trial of the fully loaded product, which is longer than many rivals.
Setup and learning curve
Set-up is quick for the Growth plan. Sequences, scoring and territories on Pro take a little longer.
Freshsales pricing
Growth
- Kanban view and lifecycle stages
- Chat, email and phone
- Basic workflows
Pro
- Contact scoring and deal insights
- Sales sequences
- Territory management
Enterprise
- Forecasting insights
- Field-level permissions
- Audit logs and sandbox
These are annual-billing prices per user per month shown on Freshworks' page on our check date. A monthly price was not shown.
Extras cost more, for example branded documents at $19 per user per month and the Freddy AI agent at $49 per 100 sessions (500 free sessions come with paid plans).
The pricing page we read did not describe a free plan, so check Freshworks directly if that is important to you.
Currency: Freshworks' FAQ mentions other billing currencies, but its pricing page shows only USD, so prices are shown in USD until we can verify local prices.
Source: Freshsales pricing page (Vendor page), checked 27 Sep 2026.
Is there a free plan?
Not shown on pricing page We could not confirm a permanent free plan on the pricing page. What it does clearly offer is a 21-day trial of the fully loaded CRM when you sign up.
If a permanent free plan is a must, compare HubSpot and Zoho CRM.
Key features
Freshsales integrations
Freshsales connects naturally to other Freshworks products such as Freshdesk for support, and to common email, chat and automation tools.
Connects with the Freshworks suite and popular apps. Commonly used:
Who is Freshsales best for?
Small and mid-size teams wanting a low entry price and built-in communication
2 – 500 people
Services, e-commerce, education, technology
Choose Freshsales if…
- You want a low entry price
- You want calling and email built in
- You may use other Freshworks products
Look elsewhere if…
- You need a proven permanent free plan
- You want the biggest marketplace
- You need complex custom setups early
Freshsales pros and limitations
Pros
- Very low entry price
- Phone, email and chat built in
- A 21-day full-featured trial
- Clear three-step plan ladder
- Good fit alongside other Freshworks tools
Limitations
- Best features only on Pro and Enterprise
- Add-ons increase the cost
- We could not confirm a permanent free plan
- Smaller marketplace than the biggest rivals
- Less known than HubSpot or Salesforce
How teams use Freshsales
Freshsales alternatives
All-in-one CRM with marketing, sales and support tools in one place. Best for: growing teams that want marketing, sales and support on one customer record.
Freshsales vs HubSpot →The most customisable CRM, built for complex sales and large teams. Best for: mid-size and large companies with complex sales processes.
See Salesforce CRM details →A feature-rich, lower-cost CRM with a free plan for up to three users. Best for: budget-conscious teams that want many features for the price.
See Zoho CRM details →A simple, visual sales CRM built around the deal pipeline. Best for: sales-focused teams that want a simple visual pipeline.
See Pipedrive details →Pricing comparison: Freshsales and similar CRMs
| Tool | Free plan | Paid from | Trial | Price source |
|---|---|---|---|---|
| HubSpot | Yes | $20 /seat/mo | Yes | Company page |
| Salesforce CRM | Yes | $25 /user/mo | Yes | Company page |
| Zoho CRM | Yes | $14 /user/mo (annual) | Yes | Company page (₹); USD to re-check |
| Pipedrive | No | $14 /user/mo (annual) | Yes | Third-party, re-check |
| Freshsales | Not shown on pricing page | $9 /user/mo (annual) | Yes | Company page |
Prices show in your local currency where a company lists them. Tools without a local price stay in USD, so do not compare those rows number for number.
Entry prices are for the cheapest paid plan and use each company's own billing basis (annual or monthly, local currency), so compare them as a guide, not a quote.
Freshsales user reviews
We only publish reviews from signed-in users with a real profile. We never write or buy reviews. If you use Freshsales, be the first to share how it works for you.
Sign in to reviewFreshsales FAQ
Is Freshsales free?
We could not confirm a permanent free plan on the pricing page. New sign-ups get a 21-day trial of the fully loaded CRM.
How much does Freshsales cost?
Annual prices per user per month were $9 (Growth), $39 (Pro) and $59 (Enterprise) on our check date. Some extras cost more.
Is Freshsales good for small business?
Yes. The low entry price and built-in phone and email suit small teams.
Freshsales or HubSpot?
Freshsales is cheaper to start and has calling built in. HubSpot has a permanent free CRM and a larger marketplace.
Does Freshsales connect to other tools?
Yes. It works with other Freshworks products and popular apps.
Last updated: 27 Sep 2026. Spotted a mistake? See how we handle corrections.